While we do accept returns for products purchased from Lock the Cock, due to the nature of the product this policy is extremely limited. While other products can simply be re-sold if returned and still in good condition, a chastity device cannot be re-sold if it has been used in any way.

In order to accept your return, we will require proof that the product has not been worn. We recommend recording a video while you unbox the product that you can send us to show that you haven’t worn the device before returning it.

Unused items must be returned in the same condition that you received them, and in the original packaging.

If your item arrives damaged in any way, please contact our customer support team for further advice. There are situations where one part of a cage is damaged in transit, and we can mail you a replacement part rather than you needing to return the cage.

The Lock the Cock return policy is valid for 30 days for unused or unopened products.

To process your return, we will require proof of purchase.

Please DO NOT refuse delivery OR send your purchase back to the fulfillment center.

To return your product, please contact our customer service (hello@lockthecock.com) PRIOR TO RETURNING any item(s). Below is our return address:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged or defective product (if applicable)
If you received a product that is defective or damaged, please send us an email at hello@lockthecock.com.

Kindly describe and elaborate the issue then attach any evidence (ie: photo or video) and we'll do everything in our power to resolve it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Partial Refunds (if applicable)

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially processed.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lockthecock.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lockthecock.com and we'll advise the next steps.

Cancelation
Customers may request to cancel an order provided that the package hasn't been dispatched yet. The customer should first check the status of their order before sending their cancelation request via email to hello@lockthecock.com.

Once the request to cancel has been sent via email, the customer must wait for our response to confirm that the order has been canceled.